Lessons are paid monthly in advance. An invoice will be sent in the last week of each month, and sessions are confirmed once payment is received.

If payment is not received before the scheduled sessions begin, lessons will not be confirmed until payment is completed.

Lessons take place on fixed days and times each week.

Consistency helps learners build confidence and improve their speaking skills.

If a schedule change is needed, please communicate in advance so we can check available options.

Rescheduling is available with at least 24 hours’ notice, subject to availability. To keep the schedule manageable for all learners:

• Children (8 sessions per month): up to 2 lessons may be rescheduled per month.
• Adults (4 sessions per month): up to 1 lesson may be rescheduled per month.
• Rescheduled lessons must be completed within the same month.
• Requests beyond the monthly limit may not be accommodated.
• Missed lessons without notice will not be rescheduled.

If you need to pause lessons due to travel, school holidays or other commitments, please let me know as early as possible, and I’ll adjust your invoice accordingly.

Lessons are purchased as part of a monthly package and are expected to be used within that month.

If lessons are missed and cannot be rescheduled within the period, they will expire and cannot be carried forward to the following month. Please get in touch, and we can discuss on a case-by-case basis.

Clear communication helps ensure lessons run smoothly and that scheduling remains organised for everyone.

Preferred Channel

All lesson-related communication should be sent via WhatsApp. This includes:

• Scheduling updates and rescheduling requests
• Questions about lessons
• Payment confirmations

Response Time

Messages will typically be responded to within 24 hours during working hours.

Messages sent outside working hours may be responded to the following day.

Each learner or learning pod is provided with a personalised Notion dashboard and Quizlet class to support their learning. Please do not share the links outside your lesson group.

For younger learners, please ensure a parent or guardian is available nearby during the lesson, particularly for children who may need additional support or reassurance at the start.

Consistent attendance and regular practice between sessions help children retain vocabulary and develop speaking confidence. Learners who attend consistently typically make the fastest progress.

Please keep the camera on during lessons. This helps with engagement and makes it easier to check that your child is following along.